Duramaxtuner.com Frequently Asked Questions

Do you buy licenses from us and need them fast? Follow these tips to getting licenses back quickly M-F 9-7pm CST.

The solution is easy. Purchase your license orders separately from all other orders. If you have more then a license in your cart the automation process will not work.

Paying by Check? No problem. Your license will be processed after completed payment.

Log in to our site with your credentials click the "My Account" page. This page is where you can view your recent order and print invoices. To change other account information like your user name and password simply click the EDIT tab and remember to click SAVE.

In most cases, orders placed before 2pm CST are shipped the same day pending payment verification. Please note that shipments placed on Friday's/Holiday's after 2pm will ship the next business day. If you have a specific request please call or email first before placing your order.

No. We do not accept returns. In addition, products and services carry no warranty. Please contact us to discuss any manufacturer return policy.

We accept Visa, Mastercard, Discover and American Express through our website. We accept Checks and Money Orders as well. We have partnered with "First Data", one of the most trusted payment processors for all of our online transactions.

Yes. Your account information is encrypted utilizing an "https" secure connection during the checkout process. Our domain name (Duramaxtuner.com) is registered and has been certified to use SSL (secure socket layer) technology. We never share or sell your information to any 3rd Party. Also, we do not save your financial information on our site. All of that data is handled by First Data Corp.

Yes. Once your order has been submitted you will receive 2 separate emails. One email will confirm your new site credentials and another email will contain your order invoice.

The Tune Collection contains a variety of Flash Video Tutorials and EFILive Scripts of varying power levels. Tutorials include: Boost_Considerations, ChamberPressureTiming, ControllingEGT's, DSP upgrade, DTC Reporting, Fuel Pressure, Fuel Bump, High Pressure Video, LBZ LMM Smoke, LMM.LBZ Fueling Basics, LMM.LBZ Fueling, Basics 2 Maps and MAF, New OS Changeover, Presure Chamber Video, RevLimit 4400, Smokey LB7, Timing Table Adjustments, Tire Adjustments, Trans and Shift Talk, Trans and Shift Talk 2, Transmission Defuel Basics, Using The Tools, Using The Scan Tool.

To gain instant access to the collection we recommend purchasing the Tune Collection separately from other products. The product is set to upgrade your account on completed payment. If you purchase other items with the Collection we must manually upgrade your account. If you select Check, your account will not be upgraded until completed payment.

If you purchase just the Tune Collection your account will be INSTANTLY upgraded and you can start using it right away. If you purchase other items in addition to the Collection, we must manually upgrade your account. To view your status, go to "My Account" and you will see when your access expires. Simply purchase another year of access http://duramaxtuner.com/membership and another year will be added to your account automatically.

In order to view your Expiration Date you must first Log in. Now, find the 'my account' tab within the navigation menu under the logo. The expiration date will be displayed down to the minute.

An email will be sent to your account from "web-orders@duramaxtuner.com". Please check your spam folder if you do not see the email from us within a few minutes. In order to save a new password you will need to edit your account details and change the password. Make sure to click SAVE. The password from the reset email expires in 24hrs if not changed. Make sure to click SAVE. A confirmation message in green text will display if your account has been updated correctly. If problems persist, please use the contact form to request further support.

To confirm your account on our site YOU NEED TO CLICK THE CONFIRMATION LINK in the email. In order to ensure our premium users receive the best possible experience we included this additional step during the account creation process.

Yes. Once your order has been submitted you will receive 2 separate emails. One email will confirm your new site credentials and another email will contain your order invoice.