Calibrated Power Solutions FAQ

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

(updated October, 2022)

ORDER CUT OFF TIME IS 2 PM CST. ORDER PLACED AFTER THIS TIME FRIDAY, SATURDAY, SUNDAY, AND HOLIDAYS WILL SHIP OUT THE NEXT AVAILABLE BUSINESS DAY.

UNITED STATES:

AM/PM Next Day, 2 Day, 3 day and Ground service

Our web server uses 256-bit encryption during checkout for a safe, secure online ordering experience. You will notice an 'https' secure connection in the browser bar once you begin checkout. (SSL Certificate). No credit data is ever stored on our servers.

• A core is the old unit that is being replaced by a new or rebuilt item.
• To receive a refund on the core charge, the old unit must be returned to us within 10 days in working condition.
• All cores are tested as we receive them. Damaged or dead cores are not refunded.
• Core Charge Timeline: Return your core to us within 30 days. Once we receive your core and it has been tested, your credit card will be refunded.

All credit card charges are to be made in US dollars. If outside the USA please email or call us as our credit processor only allows US/Canada payments.

We accept Visa, MasterCard, Discover, and American Express

OTHER: Please contact us for any other unique payment option.

Your credit card statement will display as CALIBRATED POWER INC.

Merchants (Calibrated Power Solutions Inc.) are charged a percentage every time a card is processed. Please make sure your order is correct before finalizing payment. A 2.5% processing fee applies to any refunds whether or not a product has been shipped. By submitting an order, you declare you have read and accepted all the terms, conditions, and responsibilities of your purchase. Thank You.

Certain manufacturers (PPE, Edge) have an "all sales final" policy and the manufacturer will only warranty these items directly. Special order items can not be returned. A 20% restocking fee applies to all other products. There are a lot of costs associated with processing an order. This keeps our costs (and thus prices) down when dealing with the return of items that are not defective. If you buy something and then return it, we have to deal with more costs to handle the return. Please call us if you have any questions or concerns.

8.0% Sales Tax applies to items shipped within Illinois only.

Absolutely! Come visit and see us in our 40,000 sq. foot facility. You’ll find several service bays, all staffed with ONLY the most qualified techs. We can install everything and anything we sell, PLUS we offer a complete line of general maintenance and custom services from A to Z. We do book up quickly, so give us a call today.

Sure do! You can chat with us via messenger, by phone, or better yet, come in and sit down with Ethan, Chris, or Joey, and they can get a game plan together for you! Consultations are free and casual. No appointment is needed.