Shop by Phone: (815) 568-7922 Support: (815) 568-7924 Please have your VIN and Tire Size handy when calling.

Duramaxtuner.com :: Shipping Policy

SHIPPING


ORDER CUT OFF TIME IS 2PM CST. ORDER PLACED AFTER THIS TIME FRIDAY, SATURDAY, SUNDAY, AND HOLIDAYS WILL SHIP OUT THE NEXT AVAILABLE BUSINESS DAY.

UNITED STATES:
AM/PM Next Day, 2 Day, 3 day and Ground service

CANADA:
Standard (~10-14days) and UPS Saver (Next Day)

*CANADA ORDERS - please note we have the best luck with customs and duties when choosing UPS Saver. UPS will NOT ship to PO BOXES. All Duties and Taxes are to be paid by the customer. Duramaxtuner.com can not be held responsible for delays, taxes or duties.

SECURE WEBSITE


Our web server uses 256 bit encryption during checkout for a safe, secure online ordering experience. You will notice a 'https' secure connection in the browser bar once you begin checkout. (SSL Certificate). No credit data is ever stored on our servers.

CORE POLICY

* A core is the old unit which is being replaced by a new or rebuilt item.
* To receive a refund on the core charge the old unit must be returned to us within 10 days in working condition.
* All cores are tested as we receive them. Damaged or dead cores are not refunded.

* Core Charge Timeline:
Return your core to us within 10 days. Once we receive your core and has been tested your credit card will be refunded.

PAYMENTS

All credit card charges are to be made in US dollars. If outside USA please email or call us as our credit processor only allows US/Canada payments. During checkout you can select Check and call us to complete your order. Please have your order number ready to expedite your request.

CREDIT CARDS

We accept Visa, MasterCard, Discover and American Express

OTHER: We accept Certified Checks and USPS checks too. Please contact us for any other unique payment option.

Your credit card statement will display as CALIBRATED POWER INC.

CREDIT CARD REFUND DISCLAIMER

Merchants (Calibrated Power Solutions Inc.) are charged a percentage every time a card is processed. Please make sure your order is correct before finalizing payment. A 2.5% processing fee applies on any refunds whether or not a product has been shipped. By submitting an order, you declare you have read and accept all the terms, conditions, and responsibilities of your purchase. Thank You.

RESTOCKING FEES

Certain manufacturers (PPE, Edge) have an "all sales final" policy and the manufacturer will only warranty these items directly. Special order items can not be returned. A 15% restocking fee applies to all other products. There are a lot of costs associated with processing an order. This keeps our costs (and thus prices) down when dealing with the return of items that are not defective. If you buy something and then return it, we have to deal with more costs to handle the return. Please call us if you have questions or concerns.

SALES TAXES

6.5% Sales Tax applies to items shipped within Illinois only.