Duramaxtuner.com :: Warranty Policy
Calibrated Power Solutions (CPS) proudly offers you the highest quality products and services for your automotive performance needs. You can be confident that we have taken every measure to ensure our products are capable of their advertised performance and reliability. If a product needs to be returned and the return has been approved by CPS, the following return policy will be followed.
Custom Tuning Calibrations/Software License(s): Custom Tuning Calibrations and/or Software License(s) cannot be returned or refunded.
Non-Defective/Non-Damaged Product Return: A 20% restocking fee will be applied for all Non-Defective/Non-Damaged or Uninstalled/Never Used returned products that are returned to CPS within 30 days of purchase. After 30 days it is at CPS’s discretion to accept a return.
Damaged Product Return: Calibrated Power Solitons uses FedEx for most shipments. Regardless of the shipping provider, if you receive a package that appears to be damaged you should photograph the package and refuse the delivery and contact CPS within 48 hours of the attempted delivery. Once the package has been accepted, it is the responsibility of the recipient to file a claim with the shipping provider. If you have any questions, please call our office at 815-568-7920.
Defective Product Return: See the Limited Warranty Policy information below.
Stealth Series Turbo: Limited Warranty Calibrated Power Solutions, Inc. warrants to the original purchaser of its Stealth Series Turbocharger Products that such Turbocharger Products will, for a period of 1 year from the date of shipment and subject to the Limitations on Warranty, be free from defects in materials and workmanship. For approved warranty claims Calibrated Power Solutions, Inc. will, at its sole discretion, either credit the original purchaser in an amount equal to the original purchase price or replace the applicable product free of charge, within 60 days of Calibrated Power Solutions, Inc. approval. This is the purchaser’s sole and exclusive remedy and provides the complete financial responsibility of Calibrated Power Solutions, Inc. for a warranty claim. To be eligible for reimbursement, the Customer must (a) submit all warranty claims to Calibrated Power Solutions, Inc. within 30 days of the discovery of the alleged product defect; (b) complete and submit Stealth Turbo Warranty Claim Form; and (c) ship the turbocharger with a copy of the completed Stealth Turbo Warranty Claim Form to Calibrated Power, Warranty Inspection Department, 455 Boren Street, Woodstock, IL 60098.
Limited Warranty: The Limited Warranty does not apply to any parts: (a) not used in accordance with Calibrated Power Solutions, Inc. written instructions (b) for which no fault is found; (c) that have been modified in any manner not specifically approved by Calibrated Power Solutions, Inc.; (d) for which an inspection indicates that reasonable and proper installation and/or preventative care and maintenance has not occurred; (e) that have been subject to damage attributable to or caused by misuse, abuse or vandalism; mishandling, improper shipping or other transit-related damage; acts of god or insurrection; foreign object entry; any part not supplied by Calibrated Power Solutions, Inc.; any repair, maintenance or service by anyone other than Calibrated Power Solutions, Inc.; or any other acts that are beyond Calibrated Power Solutions, Inc. reasonable control; or (f) attributable to parts not supplied by Calibrated Power Solutions, Inc. Calibrated Power Solutions, Inc. expressly disclaims any and all warranties relative to the foregoing circumstances. Calibrated Power Solutions, Inc. shall not be liable to Customer under any circumstances for any special, incidental, or consequential damages, including without limitation, damage to or loss of property other than for Stealth Turbo Products; damages incurred in installation, repair or replacement; lost profits, revenue or opportunity; loss of use; losses resulting from or related to downtime of Stealth Turbo Products; the cost of replacement transportation, power, or compression; the cost of substitute products; or claims of third parties for such damages, howsoever caused, and whether based on warranty, contract, and/or tort (including negligence, strict liability or otherwise). The Limited Warranty is the only warranty made by Calibrated Power Solutions, Inc. for any of its thermal-related parts and/or services, and is in lieu of and excludes all other warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose. Calibrated Power Solutions, Inc. hereby disclaims all other warranties not expressly set forth. Some jurisdictions do not allow for the exclusion of implied warranties, so the above exclusions may not apply to you, however, if implied warranties do apply they are limited to the original purchaser and for a period of one (1) year from the date of shipment.